Refund policy

Last updated: October 8, 2026

We want you to try Pautala with peace of mind. This policy explains when we give your money back and how to ask for it. It is part of our terms of use.

Who processes your payment

Payments are processed by Paddle.com, our authorized reseller (Merchant of Record). That's why your receipt and card statement show Paddle, and refunds are made through them.

14-day guarantee

If Pautala isn't for you, ask for a refund within 14 days of your first payment and we give you the full amount back, no questions asked.

Renewals

We email you before every renewal. If your plan renewed and you didn't want to continue, ask for a refund within 14 days of the renewal charge and we give you the full amount of that renewal back.

After 14 days

After 14 days we don't refund the rest of the plan, unless the law of your country says otherwise. You can cancel the renewal whenever you want from the Plan section and keep your plan until the date it ends.

Charges made by mistake

If we charge you twice or the wrong amount, we always refund the difference, whatever the date.

How to ask

• Write to us at [email protected] from your account's email, or use the help link on your Paddle receipt.
• We answer within 2 business days.
• The money goes back to the same payment method; depending on your bank it takes 5 to 10 business days to show.

What happens to your account

With the refund the plan is canceled and we stop creating content for your brand. What you already downloaded is still yours.

Your rights

This policy doesn't limit the rights the law of your country gives you as a consumer, such as the right of withdrawal.